Custom Pin Grill

• To clean your pieces gentley scrub your jewelry with a clean, slightly wet cloth, then wipe it dry with another, dry, soft piece of cloth.

• Don't let your jewelry stay wet.

• Avoid high temperature, heating elements & long term sun.

• Don't let your jewelry get in touch with chemicals or anything artificial (For example: Cleaning & beauty products, Parfumes, Lotions, etc.. ).

• Avoid pressure.

• Try not to drop or put jewelry down roughly.

• Treat your jewelry carefully with love and caring.

• To wash, dry and iron clothes follow instructions that came with your purchased clothing.

• To learn more about Dripstep product care please check our the "Cleaning & Maintaining" page under the "Shopping Guide" main menu section.

• Some of our products are engravable, customizable. To learn more please check our our "Custom Grillz" page under the "Products" main menu section.

• Please note that engraved & customized items can't be returned or exchanged due to changing your mind. We can only repair them if they faulty.

• For special custom cases please contact "dripstepoffice@gmail.com" or fill out our contact form.

• You can include one personalized message gift card with your purchase for free.
• One gift card allows us to create your personalized message in 150 characters.
• Please leave your personal message for us in the "Gift Card Message" box under the size & quantity section.

• Accepted Credit/Debit Cards: VISA, Master Card, American Express, Discover, JCB, Diners
• Paypal: No registration needed, you can pay with bankcard or you can register and pay with email adresses. Paypal provides safe payments and buyer protection on every transactions for free. If you pay without registration, just use the data on your bank card. Any methods you choose to pay, make sure you pay the right amount and currency. Remember to make sure you provide correct shipping data.
  -Dripstep's official paypal for payments: dripstepoffice@gmail.com
• Bank Transfer: Follow instructions after you choosed „bank tranfer” as your payment method.
  -Dripstep's official bank account data for payments: 
    Bank account Number:
    Name:
    Swift:
    IBAN:
• No registration needed for payments.
• To complete orders we will ask for your: name, adress, email, phone number and payment data. We only use the information you provide to us to complete your order(s).
• Processing payments & orders can take up to 7 days or more in some special cases 
• We will inform you about everything in emails until you recieve your order.
• Paypal provides safe payments and buyer protection on every transactions for free.
• We use encrypted SSL security to ensure that your information is kept 100% protected and private.
• All purchases are easily trackable on our website. Track Order via "Track Order" Menu above.
• We offer a 14-Day Money Back Guarantee on all purchases after product(s) shipped.
• Please remember Dripstep is not responsible for incorrectly provided data by the buyer. If you provide incorrect data and we can't ship your product(s) due to this, we will contact you, then if you maybe somehow can't be reached we will transfer your money back.
• You will receive notification e-mail(s) about successful/unsuccessful payment(s).
• Dripstep is not responsible for any price differences determined by your bank or any third parts involved in payments.
• All items are priced and charged in US dollars at checkout.
• The bank that has issued your credit/debit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. Dripstep is not responsible for any price differences determined by your bank.
• For more payment information please check Paypal't official website, contact your bank, check out our "Payment" page under the "Shopping Guide" main menu section or contact us.
• If you do not agree to these terms please do not order.

• How To Return & Exchange:
  1. Fill our our return form or email Dripstep. 
  2. Wait for Dripstep's official acceptence for the return.
  3. After your request is accepted check your email for your 'RMAN' (Return Merchandise Authorization Number).
  4. Please write this ’rman’ on the package under your adress, e.g.: "(RMAN: #0001)".
  5. Mail product(s) back to Dripstep by certefied, insured mail that is uses tracking numbers too, then inform Dripstep in email about this tracking number.
  6. Wait until Dripstep confirms your package is arrived and if it is really acceptable for your return request.
  7. Dripstep will complete your request.
   
• How to cancel order:
  1. You can cancel your order within 24 hours of paying your product(s) by emailing Dripstep or filling out our „Cancel Oder” form.
  
  24 hours after we receive paymet we start to create your order.

Shipping Process:

1.Choose product, provide all required data for your purchase(s) & pay.
2 You will get notification e-mails after placing & paying orders. Please check your mails frequently until you recieve your package. We are going to keep in touch with you as long as the shipping process takes.
3. We create your products in our private factory.
4. We ship your order to the adress you left for us.
5. The delivery company may will try to contact you to complete shipment, if you can't be rached, they will leave you a notification in your post about where/how/when you can pick up your package.
6. You will recieve a safely & carefully packed, solid, gift wrapped package.
 

• We ship worldwide for free with insured, trackable, domestic mail.
• We also ship worldwide with DHL (insured, trackable) upon request for a certain price depending on the order.
• Products are usually delivered in 4-7 work days after the creating process and the quality control process is finished. Please remember all products are made to order, they are all 100% handmade and unrepeatable. Please also remember before we ship anything, the goods have to pass our extracting quality control on the highest standrads, plus they are also quality controled and officially marked by the local, national precious metal authority. Due to this please allow 7-14 days to create your purchase and please also allow another 3-7 days for the quality control. Please note, in some special cases these procedures can take less or more time. Shipping may takes longer than 4-7 days depending on national customs regulations. So all this means your purchase will arrive in approximately 10-30 days after you paid for your purchase. Please remember Dripstep is not responsible for any delays because of these procedures, we are responsible for the creating process' only.
• We usually send free gifts for everybody who has to wait a longer time then others.
• When you order, you will be responsible for paying applicable import duties, customs, fees, taxes and any other applicable fees, which must be paid prior to shipping (even if you refuse any shipments upon delivery). We do not calculate the additional fees to be paid.
• Please note, if you refuse shipments, the package will be sent back to us by the delivery company and we will refund your spendings minus the packing and the shipping price. If you can’t be reached by the personal info you left for us, we won’t be able to refund your spendings.
• We only ship products with safe, insured, certified mail that uses tracking numbers.
• All purchases are easily trackable on our website. Track your order via our "Track Order" Menu above.
• We carefully check each ordered item prior to shipping in order to make sure that the item is not damaged. In the event of a faulty product you can have a refund or we can exchange your purchase, we will handle all your shipping fees in this case. Therefore Dripstep is not responsible for items that are damaged in transit If your package gets demaged or lost during the shipping process, you can have your money back or you can have another product without losing any money. We only use certified, trackable, insured shipping methods so the shipping companies will compansate all the demages if there is any. In the even of a lost or demaged package, you should contact us or fill our our "Return" form and the shipping company will pay back the value of your spendings to us, so you can have your money back or you can have another product.
• If you don't like our product, you can have your money back, we offer a 14 day money back guarantee on all purchases.
• Please note that "Dripstep" is not responsible for delayed, stolen, lost, failed, late or damaged shipments, although in this case you can contact us and we will help you to be satisfied with your purchase.
• We only use certified, trackable, insured shipping methods so the shipping companies will compansate all the demages if there is any.
• Please note that for all returns, exchanges, warranty issues & refunds, the shipping costs will be covered by the buyer (except if you recieve faulty products).
• Please remember, only send us products back if your refund/exchange/warranty or any other request is officially approved by Dripstep in e-mail, products must be returned back to us by certified, insured mail that uses tracking numbers. You will have to send tracking numbers and info to Dripstep in e-mail to "dripstepoffice@gmail.com"
• Please note engraved and customized items can’t be returned for exchange or money guarantee, they are eligible for repairs only.
• Our products are returnable for repairs over warranty issues for a year (not older then 1 year valid reciept (counting from shipping is finished) or proof of purchase is required to be eligible).
• If you want to exchange your purchase or you end up not wanting to have a Dripstep product anymore, we can exchange it for you or you can have your money back, you will only have to send back the package to us (not older then 14 days, valid reciept (counting from shipping is finished) or proof of purchase is required to be eligible).
• You can find Dripstep's mailing adress in the "Contact" / „Company Information” section on our website.
• For returns please fill out our "Return" form or send us an email to „dripstepoffice@gmail.com”, a Dripstep representative will get back to you within the next 24 hours to assist you with the return process.
• Please note that we charge a $30 re-stocking fee for all returns & exchanges..

• Final, paid prices do include value added tax (VAT) and shipping fee, but do not include any other special taxes or duties.
• When you order, you will be responsible for paying import duties, applicable customs, fees, taxes and any other applicable fees, which must be paid prior to shipping (even if you refuse any shipments upon delivery). We do not calculate the additional fees to be paid.
• If you do not agree to these terms please do not order!

• Dripstep offers free repairs for 1 year from purchase date with valid receipts or proof of purchase date.
• Warranty is provided for faulty arrived & broken products. Warranty is not provided for incorectly treated products, faded precious metal plating, the products’ color/shape/size change, lost or broken stones, stolen/lost products, shipping problems & any other cases besides what's warranty provided for.
• Refreshing (replating, recreating, resetting stones, etc..)  products is possible for a certain price, contact ’dripstepoffice@gmail.com’ or fill our our "Refreshing" form. The Refreshing process can take up to 30 days or more in some special cases.
• Please note that for all kind of returns the shipping costs will be covered by the buyer and the buyer must use insured, trackable shipping.  
• In the event of a faulty arrived product or shipment we will cover the shipping costs.
• In the even of a lost or demaged package, you should contact us or fill our our "Return" form and the shipping company will pay back the value of your spendings to us, so you can have your money back or you can have another product. We only use registered, trackable, insured shipping methods so the shipping companies will compansate all the demages if there is any. Please note that "Dripstep" is not responsible for delayed, stolen, lost, failed, late or damaged shipments, although in this case you can contact us and we will help you to be satisfied with your purchase, this means you can have your money back or you can have another product without losing any money.
• Please remember, only send products back to us if your request is officially approved by us in e-mail, products must be returned to us by certified, insured, trackable mail that uses tracking numbers.
• We are exchange or refund faulty products that we are formally informed by an e-mail within 14 days of receiving items. The exchange/refund process can take up to 30 days or more in some special cases. we provide a 14 day money back guarantee, so if you dont like the product you can send it back, and we will refund your spendings. The product must be sent back in it’s original package without any signs of abuse or usage after your request is approved.
• Please note that engraved and customized items can't be returned or exchanged, they are repairable only.
• Anywhere in the webshop’s content we use words like: „we, our, us” is refering to „DRIPSTEP” as a business. By ordering from "WWW.DRIPSTEP.com" you automatically accept our Terms and Conditions and our Privacy Policy, and you agree with reading and accepting every additional informations about the products you ordered under our website's ’Shopping Guide’ section, like warranty, refund & exchange, shipping, payment, taxes & duties, cleaning & maintaining, etc...
• If you do not agree with anything on our website please do not order.

• All "dripstep" purchases will arrive gift wrapped in our exclusive jewelry bag and iconic gift box.
• Collabos will arrive in different look, special wrappings depending on the actual product.

• Precious metals, gemstones & other materials we use may vary in size, shape, pattern or color. Please note all of our products are 100% handmade, they are all unrepeatable, minimal differences are possible between our creations.
• Anywhere in the webshop’s content we use words like: „we, our, us” is refering to „dripstep” as a business.
• By ordering from "dripstep.com" you automatically accept our Terms and Conditions and our Privacy Policy and you agree with reading every additional informations about the products under the „shopping guide” section, (E,g.:warranty, refund & exchange, shipping, payment, taxes & duties, cleaning & maintaining, etc...).
• If you do not agree with anything on our website, please do not order.