Our experienced online VIP Concierge is available 24 hours Monday - Saturday. The live-chat window is located in the bottom corner of our website. They will be able to answer any questions you may have and assist you in picking the perfect piece. If our live-chat isn’t available for some kind of reason, you may send an e-mail to "dripstepoffice@gmail.com".

Yes, it is safe to order on dripstep.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. PayPal is one of the most trusted online payment methods nowdays, you can finish your payment for "Dripstep" products with PayPal too. If you still intrested about PayPal"s safeness read more about their policy on paypal.com. If your package gets demaged or lost during the shipping process, you can have your money back or you can have another product without losing any money. We only use certified, trackable, insured shipping methods so the shipping companies will compansate all the demages if there is any. If you don't like our product, you can have your money back, we offer a 14 day money back guarantee on all purchases.

The "Dripstep" certification is a document that comes with every single purchased products and proves you own 100% authentic pieces which passed our extracting quality control on the highest standards. The authenticity certification also lists what is your purchased jewelry made of.

Yes, please add gift card(s) to your cart from the products, and leave us instructions when you checkout. One gift card allows us to create your personalized message in 150 characters.

Prices on "dripstep.com" are subject to change without notice. Please expect to be charged the price for the "Dripstep" merchandise you buy as it is listed on the day of purchase.

Dripstep offers free repairs for 1 year from purchase date with valid receipts. Warranty is provided for faulty arrived & broken products. Warranty is not provided for incorectly treated products, faded precious metal plating, the products’ color/shape/size change, lost or broken stones, stolen/lost products, shipping problems & any other cases besides what's warranty provided for. Refreshing products is possible for a certain price, contact ’dripstepoffice@gmail.com’ or fill our our "Refreshing" form. The Refreshing process can take up to 30 days or more in some special cases. Please note that for all kind of returns the shipping costs will be covered by the buyer. In the event of a faulty product or shipment we will cover the shipping costs. In the even of a lost or demaged package, you should contact us or fill our our "Return" form and the shipping company will pay back the value of your spendings to us, so you can have your money back or you can have another product. We only use registered, trackable, insured shipping methods so the shipping companies will compansate all the demages if there is any. Please note that "Dripstep" is not responsible for delayed, stolen, lost, failed, late or damaged shipments, although in this case you can contact us and we will help you to be satisfied with your purchase, so you can have your money back or you can have another product without losing any money. We only use certified, trackable, insured shipping methods so the shipping companies will compansate all the demages if there is any. Please remember, only send products back to us if your request is officially approved by us in e-mail, products must be returned to us by certified, insured, trackable mail that uses tracking numbers. Re-Plating faded elements is possible for a certain price, please e-mail ’dripstepoffice@gmail.com' or fill out our 'Refersh" form & we will get in touch with you. Re-Plating can take up to 30 days or more. Re-creating jewelry & products with missing elements is possible for a certain price, please contact ’dripstepoffice@gmail.com’ & we will get in touch with you. Please remember you will be charged with the missing elements’ price too in this case. Re-creating jewelry & products can take up to 30 days or more. We are exchange or refund faulty products that we are formally informed by an e-mail within 14 days of receiving items. The exchange/refund process can take up to 30 days or more in some special cases.

To clean your pieces gentley scrub your jewelry with a clean, slightly wet cloth, then wipe it dry with another, dry, soft piece of cloth. Don't let your jewelry stay wet. Avoid high temperature, heating elements & long term sun. Don't let your jewelry get in touch with chemicals or anything artificial (For example: Cleaning & beauty products, Parfumes, Lotions, etc.. ). Avoid pressure. Try not to drop or put jewelry down roughly. Treat your jewelry carefully with love and caring. To wash, dry and iron clothes follow instructions that came with your purchased clothing. To learn more about Dripstep product care please check our the "Cleaning & Maintaining" page under the "Shopping Guide" main menu section.

To check the status of your repair/exchange/reutrn,etc.. please contact "dripstepoffice@gmail.com".

Credit Cards: VISA, Master Card, American Express, Discover, JCB, Diners Debit Cards: Visa & MasterCard Paypal (With or without registration) Bank Transfer For more payment information please check out our "Payment & Shipping" page under the "Shopping Guide" main menu section

Please check our our "Track Order" page under the "Shopping Guide" main menu section.

Please contact us via our experienced online VIP Concierge or email us at "dripstepoffice@gmail.com" or fill out out contact form.

Sorry but no, Dripstep.only services merchandise hallmarked Driptep.

Your discount code can be added at checkout. The discount will immediately be discounted from the total sum while applying the coupon. Please note that you can only use discount codes once.

Yes, it will arrive in our exclusive jewelry bag or/and gift-box.

Engraved & customized items cannot be returned to "Driptep". We offer 1 year warranty & free repairs for these products but they are not eligible for our 14 day money back guarantee.

Yes, "Dripstep" pieces are sold by many resellers worldwide. You can find the list of the legit resellers we work with in the "Business" page under our "More" main menu section. Authentic Dripstep pieces are sold with authenticity certifications provided by us and our resellers only.

Final, paid prices do include value added tax (VAT), the product's price & the insured shipping fee but do not include any other special taxes or duties. When you order, you will be responsible for paying import duties, taxes and any other applicable fees, which must be paid prior to shipping. We do not calculate the additional fees to be paid.

To place your order, choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.

Please fill out our "Return" form or send us an email to dripstepoffice@gmail.com, a Dripstep representative will get back to you within the next 24h to assist you with the return process. Please note that we charge a $30 re-stocking fee for all returns & exchanges. Please remember, only send us products back if your refund/exchange/warranty/re-plate/re-create/re-cord or any other request is officially approved by us in e-mail, products must be returned back to us by certified and insured mail that uses tracking numbers. Please note that for returns, exchanges & refunds, the shipping costs will be covered by the buyer, and the buyer must use registered / track-able shipping services and inform "Dripstep" about the tracking number in an e-mail after we accepted the request and the package got posted to us.

We ship worldwide for free with DHL & Domestic Mail All orders will come with tracking/confirmaiton number. Product are usually delivered in 14 working days. Shipping may take longer than 14 days depending on national customs regulations. For more shipping information please check 'Payment & Shipping' under 'Shopping Guide'

Yes, for "Dripstep" appraisals please contact "dripstepoffice@gmail.com".

Please contact "dripstepoffice@gmail.com".

You will receive an email confirming the registration of your return. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service team with your order and tracking number at "dripstepoffice@gmail.com".

You should receive an email confirmation within 10 minutes of placing the order. There may be an issue with the order if you don't receive an email confirmation. If you dont recieve any confirmations in 48 hours please contact us immediately via our "Live Support" or email us at "dripstepoffice@gmail.com" or fill our our "Contact" form.

Some of our products are engravable, customizable. To learn more please check our our "Custom Grillz" page under the "Products" main menu section. Please note that engraved & customized items can't be returned or exchanged. For special engraving cases please contact "dripstepoffice@gmail.com".